FAQ - Frequently asked questions

We offer our audio books and eBooks as downloads. The delivery includes a flyer with a link or QR code printed on it. As soon as you enter this web address in your browser above, or scan the QR code, you will land on a page on which registration is necessary so that we can send you an e-mail with a download link.

It can be up to twenty minutes until you receive the e-mail with the download link. Please also check your SPAM folder.
With T-Online customers there may be problems with delivery. Please try a different e-mail address.
If this does not work please do not hesitate to contact us via support@backlaxx.info the Contact form to contact us. We will try to help you as quickly as possible. In such cases we will reply within a few hours. Please state the product for which you need a download link.

You will receive a link to your invoice by email immediately after placing your order. You can then download the invoice as a PDF document and save it or print it out for your records. If you have selected Klarna as your payment service, you will receive your invoice via Klarna.

You can use our Returns portal tool. There you will find step-by-step instructions.

The lining of the cushion and the mat are removable, so nothing stands in the way of cleaning the half-linen covers. Simply add a little detergent to lukewarm water and rinse by hand for a few minutes. The BACKLAXX® mat is best left to dry in the air or over a radiator. If necessary, the lining can be removed from the inner covers and the inner covers washed.

!Please do not put in the washing machine or tumble dryer, as this could damage the tips and the cover!

It is possible to change or cancel the order up to the time of shipment. Please contact us by e-mail support@backlaxx.info or via our contact form.

As soon as we have handed over your order to the parcel service, you only have the option of returning the parcel to us via our returns portal to send it back to us. 

We are happy to offer business customers individual solutions for their requirements. Find out more here: https://shop.backlaxx.com/pages/fur-unternehmen

Here you can find out more about us.

You can subscribe to the newsletter via the Main page of our shop to subscribe to the newsletter or tick the box directly below your e-mail address during the payment process. At Privacy policy you will find further information about the protection of your data.

Through the newsletter you will receive information about health and well-being. We want to help you lead a healthier and happier life. In addition, you will receive exclusive discounts and be informed about new products.

In every e-mail you have the option of unsubscribing from the newsletter via a link at the bottom of the e-mail.

As soon as you have completed your purchase with us at the checkout, you will receive an email with an order confirmation shortly afterwards. Once you have received it, you can be sure that we have received your order.

In rare cases, the email may end up in your spam folder. If you have checked everything and no order confirmation can be found, please contact us via our contact form.

Another way to check your order status is via the following link:
https://shop.backlaxx.com/pages/bestellung-verfolgen

You will receive the invoice directly after the order by e-mail (please also check your spam folder) directly from us or from Klarna, if you have used Klarna as payment method.

As soon as we dispatch the goods, you will receive an e-mail with your consignment number. There is a link in the e-mail that will take you directly to the corresponding tracking number. You also have the option of tracking your shipment via the following link:
https://shop.backlaxx.com/pages/bestellung-verfolgen

Is your item currently not available? We will be happy to tell you when you can order the item again. Please contact us in this regard via support@backlaxx.info or our Contact form.

It is possible to change or cancel the order up to the time of shipment. Please contact us by e-mail via support@backlaxx.info our Contact form.

As soon as we have handed over your order to the parcel service, you only have the option of returning the parcel to us via our Returns portal to be returned. 

For deliveries within Germany, we offer the following payment options, unless otherwise specified in the respective product presentation in the offer.

You can choose to pay by

Shopify Payments, Google Payments, Apple Payments, Amazon Payments, PayPal Express, credit card (Visa, Mastercard, Maestro, American Express), PayPal, direct debit via PayPal, credit card via PayPal, invoice with Klarna Payments, pay now with Klarna Payments, instant bank transfer with Klarna Payments, installment payment with Klarna Payments, purchase on account with 14 days payment term and prepayment



We offer the following payment options for deliveries abroad, unless otherwise specified in the respective product presentation in the offer:

You can choose to pay via

- Shopify Payments, Google Payments,
- Apple Payments, Amazon Payments,
- PayPal Express, credit card (Visa, Mastercard, Maestro, American Express), PayPal, direct debit via PayPal, credit card via PayPal, invoice with Klarna Payments, instant payment with Klarna Payments, instant bank transfer with Klarna Payments, installment payment with Klarna Payments, prepayment

.

Yes, your personal data will always be transmitted via secure SSL encryption during the entire ordering process. The security of your data plays a crucial role for us. Personal data is processed by trained personnel and specially secured systems.

You can enter your discount code directly at the checkout in a field at the top right and redeem your discount.

You can use our returns portal for this. There you will find step-by-step instructions.

If you make use of our returns service, an amount of €5.90 will be deducted from the refund.

You can return items to us within 30 days.

As soon as your delivery arrives at our logistics department, we will refund the full purchase amount minus €5.90 if you have made use of our returns service. We will use the payment method you used when ordering.

Don't like the color or want a different version? No problem, you have 30 days to return the goods and place a new order.

We ship climate neutrally via DHL GoGreen or Deutsche Post.

Within Germany the delivery time is 1 - 2 days.
For our direct neighboring countries we need 5 - 6 days.
To all other countries it can take up to 14 days.

Shipping within Germany is free of charge.

Shipping abroad is free of charge from an order value of €50. Below that, €5.90 will be charged for shipping. Shipping to third countries costs €8.90.

First of all: Is your country not listed? No problem, just contact us by mail support@backlaxx.info or via our Contact form Contact us and we will find a solution.

We currently ship to all countries in the European Union, Switzerland and Great Britain.

Contact us by email before placing your order via support@backlaxx.info if you would like a preferred delivery date

Yes, as soon as we have handed over your order to the parcel service, you will receive an email with your tracking number and a link. You can track your shipment via this link. Another option is to receive the delivery status by SMS. By entering your telephone number, you can conveniently receive a text message as soon as the delivery status has changed.

You can also track your order via this link:
https://shop.backlaxx.com/pages/bestellung-verfolgen

Under Privacy Policy you will find further information on the protection of your data.

We would like to apologize for this rare occurrence. Please contact us by e-mail support@backlaxx.info or via our Contact form so that we can find a solution together.

P.S.: Digital audiobooks eBooks are not included in the physical scope of delivery. We offer our audiobooks and eBooks as downloads. The delivery includes a flyer with a link or QR code printed on it. As soon as you enter this web address in your browser or scan the QR code, you will be taken to a page where you need to register so that we can send you an e-mail with a download link.

Depending on the product, we provide a manufacturer's warranty, which is usually limited to 2 years. However, please check the individual stated warranty for this.

If damage is due to a fault in the manufacturing process, we will refund the item without charge. Please contact us by e-mail support@backlaxx.info or via our Contact form on.

We would like to apologize for this rare occurrence. Please contact us by e-mail support@backlaxx.com or via our Contact form so that we can find a solution together.