Your returns made easy!

Too bad...

Do you want to return your goods? It's a pity that our BACKLAXX® product didn't convince you and we are very sorry. However, we understand that it is not for everyone. We appreciate your support and thank you for trying the product.

Here are a few important tips for your refund claim:
 

• Your BACKLAXX® product should be returned in its original condition.
• Please use the original outer packaging for the return shipment.
• Please remove old shipping labels.
• Please include all components of the shipment such as bags, packaging inserts and brochures with the return.
• Please enclose the delivery bill or invoice. Alternatively, fill in the cancellation policy. This makes it easier for us to assign your return and helps you to receive your refund as quickly as possible.
• If we do not receive your BACKLAXX® product in its original condition, we reserve the right to retain part or all of the invoice amount for reconditioning or disposal.
  You can find more details here.
• If you make use of our returns service, an amount of €5.90 will be deducted from the refund.

As soon as we have received the product in its original condition, you will receive your money back. Please note that the refund of your order can take up to 7 working days from the time it arrives in our warehouse.

We kindly ask you to consider for a moment whether the return is absolutely necessary, because every package that is sent is a burden on the environment.

Perhaps one of your loved ones would like to receive your BACKLAXX® product?

If the product is faulty, we will be happy to provide you with advice and assistance and work with you to find an alternative solution for the return shipment.

Just write to us!